European Competitive Telecommunications Association


With more than 15 million customer contracts, 1&1 is a global leader amongst web hosting providers and one of Europe’s leading Internet service providers, serving consumer, business and developer users. 

In Germany, 1&1 offers a range of broadband and mobile access products. The fixed broadband products are based on DSL technology (ADSL2+ and VDSL2) offering internet access, voice communications and also IPTV services.  Apart from internet access, 1&1 is a global leader amongst hosting providers with products ranging from web hosting and domains to the provision of dedicated and cloud servers, email and e-commerce packages. More than 70,000 servers run within the company’s seven state-of-the-art, high performance data centers. 

1&1 has operations in the UK, Germany, Austria, France, Spain, Poland, Italy, Mexico, Canada and the United States. 1&1 Internet is a 100% subsidiary of United Internet, a profitable public company with a market cap of more than 9 billion Euro (ISIN DE0005089031). 

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Amis is leading alternative telecommunication company in Slovenia servicing residential and business markets. More than 60,000 users mainly on broadband ADSL or fibre access are using contemporary services of high end IP Telephony, broadband access, IP based television, remote storage and different types of online security.

Amis differentiation was traditionally based on stability and reliability, technical advantage, customer support excellence, permanent introduction of new services all resulting in excellent value for money.

Today Amis is an international company with more than 150 employees is Slovenia and 60 in Croatia. Powerful international data and voice interconnections and presence on former Yugoslavia markets are establishing Amis strong international player servicing vide range of telecommunication needs of business customers and telecommunication operators.

Although the past years were very turbulent, especially after the liberalisation of telecommunications in 2004 and forth, we managed to strengthen our position on the relevant (broadband related) markets, as a worthy opponent to incumbent.

In 2009 Amis introduced first alternative nationwide 3-play offer combining local loop unbundling and wholesale access. Amis IPTV 2.0 was introduced as platform for next generation TV services based on content-on-demand functionality integrating internet like functionalities with TV experience (next generation user centric TV including Time Shift, Network personal video recorder, video on demand). 
"Reliably Amis” is not just a good-sounding slogan, but a synonym for a reliable provider of complete electronic telecommunications services.

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Bouygues Telecom coverage:

- GSM service covers over 98% of the population
- 3G+ network covers over 79% of the population in 2009
- EDGE mobile broadband service  covers over 94% of the population
- Active contribution to 'blind spot' coverage programme
- DSL broadband network covering 50% of the population and 60% of Bouygues Telecom customers

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Colt provides high bandwidth services for enterprises and wholesale customers in Europe, Asia and North America’s largest business hubs. Colt enables the digital transformation of businesses through its intelligent, purpose-built, cloud-integrated network, known as the Colt IQ Network. It connects over 700 data centres around the globe, with over 24,500 on-net buildings and growing. Colt is also recognised as an innovator and pioneer in software defined networks (SDN) and network function virtualisation (NFV).

Colt has built its reputation on putting its customers first, with a focus on delivering true local presence and agility for enterprises that are global yet need local attention. Customers include data intensive organisations spanning over 200 connected cities in nearly 30 countries. Colt counts 19 of the top 25 global telecoms companies and 18 out of the top 25 global media companies (Forbes 2000 list, 2016) amongst its customers. In addition, Colt works with over 50 exchange venues and 13 European central banks. Owned by Fidelity Investments, Colt is one of the most financially sound companies in its industry, providing the best customer experience at a competitive price.

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Cyta in Greece inherits of a unique 50-year-experience in telecommunications through the Mother Company, the leading integrated telecommunications carrier in Cyprus. It has started commercial operations in Greece in October 2008. Being the latest entrant in an already mature telecommunications market, the company has implemented differentiation strategies as a means to facilitate growth and development. It was the first operator to offer a new era of broadband solutions to the Greek mass market based on the VDSL2 technology, providing high speeds of up to 50Mbps. It has developed an extensive internal Customer support infrastructure, including call centers, technical support centers, on field technicians and a large modern fleet, along with an extensive distribution network of 26 owned stores and over 500 partner stores around the country. 

In July 2014, Cyta Hellas has entered the full MVNO market, as the first and only full MVNO operator in Greece. As a result of this development, Cyta Hellas, was the first among all operators in the country that enabled the provisioning of 4play services (Fixed, Mobile, Internet, IPTV) from a single provider.

After only few years of commercial presence in Greece, Cyta Hellas has consolidated its position as being a pioneer and a significant investor and job creator in the market in times of economic recession. Showing the highest rate of market growth, today, the company has 10% market share in the fixed/broadband market. With its privately-owned next generation fiber optic network of 5.500 km, in length, Cyta Hellas covers over 70% of the country’s population and offers a full range of telecommunications services (fixed telephony, mobile, internet, data, connectivity, cloud, RCS and value added services) to home customers and businesses.

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Dial Telecom is a nationwide telecommunication operator providing a complex portfolio of voice, data, Internet and hosting services with guaranteed quality through its own unified  optical network.

The Dial Telecom network has its central monitoring center in Prague. The network monitoring, as well as the customer support center, is in operation 24 hours a day, 7 days a week. The company headquarters are in Prague, with sales representation for Moravia in Brno. In other regions, Dial Telecom offers its services through sales and technical partners – professional companies who know local conditions.

The top management  has been providing telecommunication services in the Czech republic for many years and it has extensive knowledge of the Central European telecommunication market. In provision of the Internet, Dial Telecom is one of the top companies doing business in this field for a long time. The Dial Telecom  serverhousing center  is labeled the absolute top class by respected professionals.

Dial Telecom a.s. is a holder of ISO 9001:2009 Quality Management, ISO 14001:2005 Environmental Management and  ISO 27001:2006 Information Security Management (i.e.  protection of sensitive information from unauthorized access) certificates.

Since its foundation in 2000, Dial Telecom has made a number of successful acquisitions. Currently, Dial Telecom has a significant and stable positions on the Czech as well as foreign telecommunication market.

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DNA Ltd is a telecommunications group offering high-quality voice call, data, mobile and digital television services using the latest technology.n Finland, its customers include private users, corporations and other organisations. DNA Group launched its operations on 1 July 2007, and its turnover in 2008 was EUR 647 million.

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EOLO SpA is a telecoms operator established in 1999. In 2007, EOLO started to deploy its Fixed Wireless Access (FWA) network which nowadays covers thirteen Italian regions and provides ultrabroadband services to residential and business customers.

Our mission is focused on providing ultrabroadband connectivity in sub-urban, rural and remote areas where cable networks can not be deployed due to economic and technical constraints.
 
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Eurofiber is a fast growing international provider of industry leading digital infrastructure. With our fiber optic network we provide companies, government bodies and non-profit organizations a future proof infrastructure. Our vision is of an open network with infrastructure and ICT services being offered separately, allowing everyone the freedom to choose their services, applications and providers as their own needs evolve. Our infrastructure provides the basis for a smarter and more efficient deployment of resources, enabled by a permanent exchange and the unlimited availability of data. This is how we are paving the way towards a Smart Society.

Eurofiber is part of the Eurofiber Group and was established in 2000. Since then it has grown into an organization with more than 280 employees, with offices in Maarssen and Brussels (Belgium) and has become a recognized player in the market for fiber-optic connections. In June 2015 infrastructure Antin Infrastructure Fund has acquired all shares in Eurofiber. Although we are definitely no longer a start-up, we still enjoy challenging the established order with our unique market approach.

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EWE TEL GmbH is the EWE Group's telecommunications service provider, operating the EWE telecommunication network. The energy supply of the future will be based on a continuous exchange of data between decentralised producers, networks and users. For this reason, EWE set up its own telecommunications branch in 1996 with a high-performance network which extends to 39.083 km to date – of which 23.854 km are fibre optic broadband technology. The Group has since become one of Germany’s largest regional providers with the most experience. About 700,000 customers receive telecommunication products from the Group (December 2016).

EWE offers households, companies and institutions the entire range of modern telecommunication services: from landline and mobile telephony through high-speed internet connections to online TV, computer centre services and advice on matters concerning communication infrastructure. A high-performance and modern network is required here, which is extended on a regular basis and complemented by numerous specialist employees.

Since the liberalisation of the telecommunications market, the Group has been able to successfully increase its market share in a highly competitive environment. This continued success is driven by good connections in the region and synergies in the increasingly interconnected areas of energy, telecommunications and information technology.

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FASTWEB is the largest alternative fixed-line telecommunications provider in Italy

The quality of FASTWEB’s service and its ability to meet customers’ needs are the two main assets of FASTWEB’s strategy.

FASTWEB’s history is consistent with this, both as first telecommunications provider in the world to build a next-generation full-IP network and as the first company to offer all market segments its voice and data services and a series of value-added applications, leveraging on this infrastructure.

This radically innovative vision enables FASTWEB to benefit from a successful business model both in its offer to the residential market and to the business market, where the Company generates more than half of its revenues. Indeed, in this segment, FASTWEB has established its leadership as the principal alternative provider for large corporations and for the Public Administration.

Therefore, in line with its history and its innovative strategy, FASTWEB has decided to further focus on the extension of its fibre optic infrastructure in order to provide high quality services to more Italian families and companies. FASTWEB has thus launched an innovative extension of its fibre optic infrastructure (using a fibre-to-the-cabinet architecture) and therefore, as of 2016, 30% of the Italian population will be reached by its network. FASTWEB is the only European alternative provider committed to a modernization plan which will benefit Italian infrastructure and provide ultrabroadband services on a national scale.

FASTWEB’s infrastructure responds to the changing needs not only of residential customers, but also to those of companies in need not only of faster connection speeds, but also of value added services, cloud computing applications, security and converging communications services. FASTWEB, over and above providing advanced fixed services, also offers mobile services to its customers in order to meet their needs both at home and on the move.

Key indicators – December 2014

Revenues : 1,688 million Euro

Ebitda : 515million Euro

Customers : 2,070,000

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Forthnet is the largest entertainment and communications provider in Greece. Today, the company that first introduced internet and satellite pay TV in Greece is, through Nova 3Play, the largest 3play provider in the country. Using state-of-the-art technologies and fully exploiting its knowhow, Forthnet after unifying all services under the brand name “Nova” (July 2016), offers a wide range of individual or bundled fixed telephony, broadband internet and pay TV services, to individuals, enterprises and Public Bodies throughout Greece.

The company has developed an extended fixed broadband infrastructure including 5,850 km fibre optic MAN and WAN and 476 physical and remote collocations to incumbent local exchanges. Forthnet’s infrastructure provides 78% LLU coverage of total active local loops and 100% population coverage through Satellite Broadband. The broadcast infrastructure includes HD multi-channel play-out, monitoring and continuing rooms as well as HD production studios, editing, graphics and recording facilities.

Forthnet owns and broadcasts, along with third party famous international channels, the Novasports and Novacinema channels that offer the most attractive content for the Greek audience. The Novasports channels broadcast in an exclusive basis the most popular live sports in Greece, such as Super League (Greek Football Championship), EuroLeague (European Basketball Championship) and Basketball Champions League. The Novacinema channels, through exclusive deals with major Hollywood studios and independent distributors, offer blockbusters premieres one year before any other channel in Greece as well as the most famous international TV series.

Forthnet has always been a pioneer as it is the company that introduced the terms 2play and 3play to the Greek market and through pay TV platform it was the first to broadcast in HD. Its most recent novelties, «Nova GO» which offers through internet live, on demand TV content on laptops, tablets and smartphones and «Nova On Demand» that allows all Nova3play subscribers watching the richest content whenever they want, are Forthnet’s major assets that differentiate its commercial proposition towards the market competition.

Today, Forthnet operates a chain of more than 125 shops all over the country, while providing its services to 17% of Greek household.

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Huawei is a leading global information and communications technology (ICT) solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end advantages in telecom networks, devices and cloud computing. We are committed to creating maximum value for telecom operators, enterprises and consumers by providing competitive solutions and services. Our products and solutions have been deployed in over 140 countries, serving more than one third of the world’s population.

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Iliad is the parent company of Free, the inventor of the Freebox, the first multiservice box on ADSL. Free is behind numerous innovations in the Broadband and Ultra-Fast Broadband access segment (VoIP, IPTV, flat-rate calling plans to multiple destinations, etc.). Free provides straightforward and innovative offerings at the best prices. For example the Freebox Revolution, the 6th generation of Freebox units, includes an NAS and a Blu-RayTM drive, and the Freebox mini 4K was the first Android TVTM and 4K box on the French market. Free was the first operator to include calls from landlines to mobile phones in its offerings and also calls to French overseas departments (DOM).

Since January 2012, Free has brought mobile phone usage within everyone's reach with straightforward, no commitment offerings at very attractive prices. The Free Mobile Plan includes roaming communications all year round from more than 35 countries (unlimited calls, texts and MMS as well as 25GB/month of 3G mobile Internet from all these destinations). Free also includes unlimited 4G in its €15.99 plan for Freebox subscribers. As at March 31, 2017, Free had over 19 million subscribers (6.5 million Broadband and Ultra-Fast Broadband subscribers and 12.9 million mobile subscribers).

Iliad will also soon enter the Italian mobile market following the merger between the 4th and 3rd former Italian MNOs.

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Predominantly based in west and south-west Germany inexio provides high speed internet access to business and residential customers in underserved, primarily rural areas across Germany. The Company benefits from a state-of-the-art fibre optic network with over 5,500 km of modern fibre optic lines and operates six wholly owned data centers, bringing customers both security and high performance. Over 4,000 commercial customers – from corporations to small and medium sized enterprises ("SMEs”) – and over 65,000 households rely on the internet access provided by inexio. Inexio's portfolio is complemented by a comprehensive range of IT services - from conception to development and operation of IT and internet solutions. 

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Part of the OCOM Group, LeaseWeb is a global Infrastructure-as-a-Service (IaaS) provider – offering customers on-demand, world-class hosting solutions to boost their business, cut IT costs and help them reach new goals.

The LeaseWeb platform resides on one of the largest, most reliable networks in the world, boasting 5.0 Tbps bandwidth capacity and 99.9999% core uptime. Thanks also to state-of-the-art data centers, and a broad choice of technologies, we are able to deliver an industry-leading portfolio of solutions – from bare metal to public and private clouds.

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Level 3 Communications is a premier global provider of state-of-the-art data, voice, video and managed solutions, serving enterprise, content, government and wholesale customers.

With our highly reliable and secure network, we enable stronger connections around the globe by delivering integrated IP solutions that address customers’ needs for scalability, flexibility and efficiency. Leveraging our expansive metro footprint and global reach, our team of dedicated people exemplifies our commitment to partnership. We focus on understanding customers’ business challenges, building relevant worldwide network solutions, and delivering a seamless, industry-leading customer experience. 

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MASMOVIL Group is the fourth telecommunications operator in Spain providing fixed, mobile, and datacentre services for residential, business and operators, through its brands Yoigo, MÁSMÓVIL and Pepephone.

The Group, originated in 1997, has managed to consolidate as a rapidly growing telecommunications’ operator, maintaining a continued policy of expansion combining through acquisitions and organic growth. Its’ philosophy is to have the most competitive offer in the market, both in price and quality of service, thus ensuring high customer satisfaction.

MÁSMÓVIL Group reach more than 1.1 billion euro revenues, EBITDA is over 110 million euros and has a total customer base of 4,5 million. MÁSMÓVIL Group also owns fixed and mobile infrastructures. 85% of the Spanish population is covered with its 4G network and the Company also has 7 million households available to commercialize FTTH services.

Listed at the MAB (Alternative Stock market) and with a market cap over 500 million euros, the company expect to be listed at the Main Spanish Stock Market by the end of the second quarter 2017.

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Neterra is an independent telecom operator offering standard and complex services in Europe for over 20 years.

Neterra's dedication to provide first class service at every step of the way, from infrastructure to future technologies, makes the company one of the leading operators in the region. Neterra supports a portfolio of integrated global communication solutions based on the latest fiber, IP and satellite transmission technologies. We are known for reliable VPN services and data networks, Internet access, co-location, construction and maintenance of satellite systems.

Neterra offers stable and trustworthy telecommunication services to the business; including internet access, private networks, protection from DDoS attacks, television-channel broadcasting. The company manages an international network which has access to actual customers' addresses, and covers Europe and the Middle East. There are over 50 points of presence within our network, as well as 4 carrier neutral data centers of our own. Neterra portfolio consists of cloud services with infrastructure as a service (IaaS), dedicated servers and 24x7 professional IT support, GPS services, etc.

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Netia is a leading independent fixed-line telephony operator in Poland. Netia operates on the basis of its own state-of-the-art fibre-optic backbone network which covers major Polish cities (5,002 km long) as well as on the basis of local access networks. Moreover, taking advantage of the regulatory opportunities, Netia offers services based on an access to the fixed-line network of the incumbent operator (via bitstream access (BSA), local loop unbundling (LLU) and wholesale line rental (WLR)). Netia provides a wide range of fixed-line telecommunications services including voice, data transmission and Internet access, and wholesale network services. Netia‘s objective is to become the service provider of preference for broadband services and deliver growth by establishing the Company as the leader in the rapidly expanding Polish broadband market. 

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PLAY (P4) is an independent 4th mobile network operator in Poland, providing wireless telecommunications services as of March 2007. With a customer base of nearly 5 million PLAY has already achieved a 10% market share and a leadership position in the postpaid segment acquisition.

PLAY is distinguished by a competitive, better value for money, voice and mobile broadband offer in all market segments, including prepaid, postpaid and mix, targeted at individual customers and small business. Our services are available through a nationwide sales distribution network of above 1000 own and dealer stores, and 45 000 prepaid outlets.

PLAY’s own UMTS and GSM network provides 88% population coverage and is supported by national roaming agreements that contribute to countrywide coverage.

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SITA is the world's leading specialist in air transport communication and information technology (IT) solutions. Working closely with the air transport community, we innovate and develop IT applications and communication services across every aspect of the business.

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Disclaimer: "Sky supports ECTA’s Mission Statement, Aims and Objectives and Core Principles. However, Sky's association with ECTA excludes any activities undertaken in relation to issues affecting the regulation of content and rights holders and, as a result, Sky cannot be deemed to endorse or hold any positions or policies which ECTA may advocate or hold in relation to such issues.”

Sky is Europe's leading entertainment company, serving 21 million customers across five countries: UK, Ireland, Germany, Austria and Italy. We offer the best and broadest range of content, deliver market-leading customer service and use innovative new technology to give customers a better TV experience, whenever and wherever they choose.
 
Sky has annual revenues of over £11 billion and is Europe's leading investor in television content with a combined programming budget of over £4.9 billion. The group employs 30,000 people and is listed on the London Stock Exchange (SKY).

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SWAN, Inc., is a modern Slovak telecommunication company established in 2001. SWAN offers a wide range of voice, data and multimedia services with one goal in mind – to satisfy the highest demands of its customers. Technological capacities, portfolio of services and rapid development of the company rank SWAN among innovators and leaders within the Slovak national market. SWAN offers integrated services using own infrastructure and holds the national license to operate within frequency bands FWA 3,5 as well as 26 GHz.  SWAN uses the largest Backbone within Slovak telecommunications market connecting more than 130 towns over the Slovak Republic. SWAN also operates using Point to Point radio-relay connectors and continuously enlarging fiber-optic routes. Company´s vision is to provide the most advanced services, taking into account the wide spectrum of the customer’s needs. SWAN aims to reach a stable place among the leading companies of the Slovak telco market and acts as a responsive technological leader in the area of modern and cost-effective solutions.

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T-2 d.o.o. was established on 15 May 2004 in Maribor. Our goal was to provide the most up-to-date telecommunication, information and media services for individuals and companies at the lowest prices. We are the only company in Slovenia that provides all these services on our own network.
  
On 1 October 2005, the company introduced a commercial offer of telephone services, television programme distribution and broadband Internet access. T-2 was the first company in Slovenia and one of the first companies worldwide to offer services based on VDSL broadband technology.

On 1 May 2006, T-2 became the first company in Slovenia and one of the first companies worldwide to offer services based on FTTH broadband technology and, on 1 June 2008, we introduced mobile voice and data communications on the UMTS network.

T-2 services are currently available to 75% of the population of Slovenia.

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TalkTalk is one of the UK's largest ISPs with about 19% market shares.  TalkTalk operates the UK's largest NGN core network and uses LLU (full unbundling) to connect customers to its network.  TalkTalk serves both residential and small and medium sized companies with voice, broadband, fibre, broadband, Ethernet and mobile services as well as TV over broadband services based on the YouView platform where TalkTalk is not the UK's fastest growing provider.  

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TELE2 IS ONE OF EUROPE'S FASTEST GROWING TELECOM OPERATORS, ALWAYS PROVIDING CUSTOMERS WITH WHAT THEY NEED FOR LESS. We have 16 million customers in 9 countries. Tele2 offers mobile services, fixed broadband and telephony, data network services, content services and global IoT solutions. Ever since Jan Stenbeck founded the company in 1993, it has been a tough challenger to the former government monopolies and other established providers. Tele2 has been listed on the NASDAQ OMX Stockholm since 1996. In 2015, we had net sales of SEK 27 billion and reported an operating profit (EBITDA) of SEK 5.8 billion.

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Telenor Denmark helps you to communicate and get the best out of your cell phone and computer. When you are at work and when you are off. No matter where you are, and when you need to get in touch with colleagues, friends and family.

In Denmark we are about 2.000 employees ready to help you. We are a part of a family – Telenor Group – which has more than 40.000 employees in 13 countries.

Every day we do our best to make it easier for you to communicate. We speak with more than 15.000 customers daily through our customer care and shops. Our customers send millions of SMSs, surf on the internet and check lots of emails every single day – because of us. In short we are setting the agenda for the telecom market of the future with strong positions in mobility and broadband.

Before our names were Sonofon and Cybercity. Now we are called Telenor.

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As of December 2007, Tellcom was offering its customers Internet access via Fiber to the Building. Speeds ranged from 5 Mbit/s (49 TL/month) to up to 100 Mbit/s (129 TL/month), there is also lower price packages with quota. In May 2009, Tellcom acquired ADSL operator Superonline and started to use it as its brand. Current name of the service ise Superonline Fiber Internet.

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TurkNet is a leading Turkish Telecoms Operator serving both the business and retail markets. TurkNet operates its own IP-MPLS nationwide backbone and has POPs in all of Turkey's major cities.

With its 24 x 7 helpdesk, advanced CRM, provisioning, and trouble ticketing systems, as well as its highly-qualified certified engineers, TurkNet is the leader in customer satisfaction.

TurkNet has partnerships with leading technology companies, including Cisco and Microsoft. TurkNet is not affiliated with any of Turkey's conglomerates, and is backed by foreign VC firms and has very strong financials.

TurkNet provides Voice and IP solutions to over a thousand businesses in Turkey. Our clients include many of Turkey's top 500 companies, a large number of multinationals, as well as leading companies in the finance, IT, pharmaceuticals, logistics, insurance and retail sectors. 

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WIND 3 has radically modified the Italian services and commercial offers scenario by establishing new market standards: the integration of telephone services, the development of Internet, a global response to communications needs of people and companies. WIND Group's brands focus on different offered services: the "WIND" trademark characterizes mobile and convergent services, the "Infostrada" brand refers to fixed-line services, "Libero" is the brand for the Group's Internet services, and itNet is used in relation to Internet services and contents for corporate customers.

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WIND Hellas is one of the largest telecommunications companies in Greece. Since WIND was established, 24 years ago, it has been consistently investing in technology to provide integrated Mobile, Fixed & Internet solutions to its Customers.

Believing in the power of a modern world where everything is interconnected and where everything is possible if you are connected, WIND has invested almost 3 billion euros to build communication networks, thus implementing one of the largest private investment projects in Greece. Particularly from 2010 to 2016, WIND spent more than 650 million euros for the development of new generation networks and in 2017, plans to invest an additional 100 million euros, as part of a 5-year investment plan that will focus on .

ultra-high speed networks both in mobile (4G, 4G+), and fixed (VDSL, FTTx) and will amount to 500 million Euros in total, with more than half a billion euros within five years.

Meanwhile, this year, WIND is entering the television industry, with a new multi-screen video service. By 2020, WIND will become a major player of the Greek market in providing convergence solutions to its customers: mobile, fixed, Internet and TV Content.

Top customer experience

Driven by its commitment to offer its Customers an excellent communication and service experience, WIND is constantly evolving. customer experience is a strategic priority at all levels and in each activity at all contact points. The new retail flagship stores, the Call Center, the broader business partnerships and the online platforms are playing a key role in improving customer experience at a 360 level.

Giving back to the community

WIND offers communication equally to all citizens of Greece, regardless of commercial, geographical or other boundaries, through products and services that offer the greatest possible value for money to its Customers. Meanwhile, the company stands out for its social contribution, through the implementation of its “In Action” Corporate Responsibility Strategy, with numerous activities focused on the Market, the Environment, our Society and our People.

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