Gamma Telecom provides rapid number porting...
GAMMA TELECOM PROVIDES RAPID NUMBER PORTING SERVICE
New software improves Channel Partners’ customer service capabilities
Newbury, UK - 15 July 2008 - Gamma Telecom has launched its new online Geographic Number Porting (GNP) software, removing the administrative burden of placing port orders. The software provides Channel Partners with the ability to log in via the centralised Gamma Portal and place orders online without the complication of completing paper forms or sending faxes.
Until now, porting has been a highly complex process, which has deterred many non-voice specialists from entering the Comms market. Gamma’s new software will automate the porting process, ensuring that the correct order types get sent to the appropriate order desks at the Losing Communication Provider (i.e. BT or other carriers).
Gamma Partner, Intouch Advance, has been involved in the trials of the software. Operations Director, Mark Pollard comments: ‘Now number porting is not only simple to complete but we have full visibility of the process so we can keep our customers informed and deliver a true value-adding solution. The system has enabled us satisfy the customer requirements of keeping their numbers and deliver a seamless transition to the new site, without disrupting any of the daily business communications’.
Andy Morris, Gamma Director of Operations said: ‘We have taken the hassle out of the porting process by producing software which will walk Partners through the process step by step. The software will also take days off the length of time it currently takes to change supplier, keeping industry lead times down to a minimum. Whilst there is still a long way to go in terms of industry-wide improvements in number porting, we believe that our online system adds huge value to what has traditionally been an inherently complex industry process’.
Delays in number porting can be catastrophic for end-users’ business continuity. An office move could be the slickest on record, with all IT systems in place and running on day one, but that’s no use if the phones don’t work. Whilst no Operator can bypass the industry imposed lead-times, Gamma has made improvements in terms of setting the correct expectations for both the Channel Partner and the End Customer, as well as cutting out as much unnecessary delay as possible.
The demand for improvements in this area of service provisioning is high, as Becky Mortimore, Product Manager at Gamma commented, ‘We never underestimate the importance of efficient processes to our Partners and this has been proven by the fantastic attendance at our July webcast launch. There was a great deal of interest in the fact that Gamma had taken action on this issue, and over 160 Channel Partners dialed in to find out how the new online system will benefit them’.
Note to editors:
Gamma Telecom (www.gammatelecom.com) is one of the UK’s largest providers of voice services and applications, switching in excess of 900 million minutes a month and serving over 400 Channel Partners. Supplying service exclusively via its channel partners, Gamma keeps over 145,000 UK businesses and 1,000,000 residential customers connected.
Gamma’s innovative voice services are designed specifically for SME end-users and supplied through Channel Partners, including Resellers, Systems Integrators, ISPs, ITSPs and Carriers, for fast, efficient and profitable resale.
Solutions include traditional CPS services using Gamma’s predominantly soft-switch based network; IP Telephony services that include Hosted solutions as well as the market leading SIP Trunk solution which has been successfully tested with all major IP PBX’s; and Gamma Mobile for voice and broadband mobility services.
Gamma is privately owned and strongly backed by a multi-billion pound consortium. For two years in a row, Gamma’s growth was recognised in the “Sunday Times, Microsoft Tech Track 100”.
+44 (0) 203 300 600 78
+44 (0)208 408 8000